FAQ
What payment methods do you accept?
We accept several secure payment methods to offer you a simple and reliable shopping experience:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed via Shopify and protected by SSL encryption.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States. No minimum purchase is required.
How long will it take to receive my order?
- Order cut-off time: 11:00 PM (EST)
- Processing time: 1 to 2 business days
- Delivery time: 4 to 6 business days
- Total delivery time: 5 to 8 business days after order confirmation
For more information, click here.
How can I track my order?
Once your order has been dispatched, you will receive an email with your tracking number. You can also track your order via our Order Tracking page.
What is your return policy?
You have 30 days from the date of delivery to request a return.
Items must be unworn, unused, with tags attached, in their original packaging, and accompanied by the receipt or proof of purchase.
To initiate a return, please email us at info@sorevino.com. Items returned without prior approval will not be accepted.
Do you provide a return label?
No, we do not provide return labels. Customers are responsible for arranging and covering the cost of return shipping. Once your return is approved, you will receive detailed instructions on how and where to send your parcel.
When will I receive my refund?
Once we have received and inspected your return, you will be notified by email whether your refund has been approved or declined. If approved, the refund will be issued within 10 business days via your original payment method.
Please note that bank processing times may vary depending on your provider.
What should I do if my order is delayed?
If your order has not arrived within 15 business days of shipment, please contact us at info@sorevino.com .
Contact Information
Website Name: Sorevino
Email: info@sorevino.com
Address: Westerstraat 45, 7721DA, Dalfsen, The Netherlands
VAT Number: NL004435763B11
Company Registration Number: 87560968
Customer Service Hours
Our customer service team is available for any questions or support. We respond within 24 hours, Monday to Friday, between 09:00 AM and 5:00 PM (EST).